Happened to me. Make sure our address matches your Driver's license address. I was bitten by the while postal code doesn't match my actuall address. I even went into a branch near my neighborhood where the agent understood how our area codes worked and it still went to fraud jail. Best to talk on the phone as you apply. Even better if you go into a branch. My advice, send them multiple peices of mail with your name and address. Like all three utility bills. Electric, water, and internet. Two forms of photo ID (both with your address, etc.
Seems like they are being overly ambititious on the identity theft side. Which is fine once you're a member, but annoying trying to get in.
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Do you have a freeze on your credit file? They have to pull.
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