Standard Bank Business Online is a market leading transactional banking channel/platform that is intuitive, user friendly, helpful and easily available to you by using one of the following options to access Desktop Business Online: Desktop Business Online installation files or via a web browser.
The Desktop Business Online installation file contains all the files required to run Business Online, including the required Java components that are required. You are able to download and install the Desktop Business Online application on your computer whether your computer has Java already installed or not.
Refer to the below step-by-step instructions or list of frequently asked questions which will help you to install the Desktop Business Online.
Business Online allows you to have easy access via supported Internet browsers on your device.
Designed with you in mind, Business Online is an easy-to-use, always available banking platform that is simple to download.
Regardless of your preferred operating system, Business Online has been designed for quick no-fuss installation on any device.
SARS eFiling tutorials are now available to you, please visit our frequently asked questions on this page to access the tutorials.
To gain access to Standard Bank’s world class Business Online banking solution, offered globally, contact our skilled team for assistance.
Click herefor detail on how to contact us.
Navigate to the Business Online website (www.businessonline.standardbank.com) and follow the instructions to download and install Desktop Business Online onto your computer.
Will this version provide the same functionality as my existing Business Online?Yes. All existing functionality will be available.
Can I still use my existing version of Business Online?Your existing version of Business Online will not be removed and will continue to be fully functional.
My Internet browser does not allow me to download the installation file.Your Internet security policy may prohibit the download of executable files (files with an ‘.exe’ extension). Contact your system administrator for assistance.
I use an Apple Macintosh computer with a Safari Browser. Will I be able to download and install Desktop Business Online?
Yes. There are three versions available to download based on your computer specifications:
The new version of Business Online looks the same as the old one? What is the difference?The difference is that the new version contains all the files required to run the Desktop Business Online in a single installer file without the need to upgrade Java versions on an ongoing basis. The old version required you to download and install Java files before you could run Business Online, as well as keep Java up to date.
Why is there another icon on my desktop? It looks like the installation file is stored on my desktop. After installation there are new icons on my computer.
The installation will create a new icon on your desktop, as well as a new link to Business Online in the Start menu. Click on the new icons to use Business Online. You may use the new version for all your daily tasks.
What happens if I inadvertently click on the installation file icon?The installation file is stored on your desktop and will appear in its own icon. You may save the installation file to another directory. If you click on the installation file, you will be presented with the installation wizard. If you have already installed the file, simply cancel the installation wizard.
Will I have to download the installation file every time there is an update to Business Online?Business Online includes an update manager which will check for and download the latest updates. The download and install process described here is only required for the initial installation.
I don’t have Java installed on my computer.You will not be required to download and install Java files on your computer. The Business Online installer package contains all the files needed to run Business Online.
I already have Java installed on my computer.You may continue using any version of Java that is required to run your other applications.
I’ve installed the Desktop Business Online, but I need to install Java to run a different application.
You may install any version of Java that is required for any other application. You may also update and uninstall any version of Java.
I’m experiencing an error. Who do I contact?Contact your Standard Bank/Stanbic Bank Relationship Manager. Alternatively, please contact our Service Support Contact Centre.
I have downloaded Trusteer Rapport software for my Standard Bank Internet Banking profile. Do I need to download it on Business Online?
No. Business Online does not require the use of Trusteer Rapport software.
How do I update my personal information?You can change your personal details within Business Online. Select the ‘Administration’ menu option and then select ‘change personal details’. (NOTE: You cannot change your details if you are using a back-up token).
How safe is Business Online when I access it from a foreign location?The safety of your profile is determined by the key logging and malware detection devices and controls on the computer you use to log on. Additional protection is provided by two-factor authentication, which will offer a more secure login. You are advised to avoid using public computers, in cyber cafés or libraries for example, or computers that are unfamiliar. The risk of compromising your login credentials is higher when you use a computer that is not your own.
How do I ensure that I am on the correct website?You should check that the URL (web address) that appears in the address bar of your browser is http://www.businessonline.standardbank.com whenever you are working on Business Online.
Will I be able to access Business Online if I don’t have a token?No, you will not able to access Business Online without a token, however as a new Business Online User, before you receive your token, one-time passwords (OTPs) will be sent to you via cellphone. OTPs can be used to log on to Business Online until your token is delivered to you.
What do I do if the token I have received appears to be faulty?Contact Business Online on 0860 123 007 to arrange for a new token.
How long will my token last?The average lifespan of a token is five years.
How do I register the token?Business Online will activate the registration screen once we receive confirmation from the courier that your token has been delivered. When you log on to Business Online a message will be displayed prompting you to register the token. Once you have completed the registration screen, the system will automatically activate your token details and the next time you log on you will be required to enter the one-time password obtained/generated by the token.
How do I use the token?Once you have registered your token, you will be asked for two passwords whenever you log on to Business Online:
A new one-time password is generated by your token every 32 seconds. This password is valid for approximately 32 seconds, and will be rejected if used after this period.
Can I use a token that has already been allocated to an operator?No. If a token has already been assigned to another operator, Standard Bank will need to provide you with a new token. Please contact Business Online on 0860 123 007 to arrange for a new token.
Can a token be suspended?Yes. Your token will be suspended if you enter your one-time password incorrectly three times. You will need to contact Business Online on 0860 123 007 to resynchronise your token.
What do I do if my token is lost or stolen?Report lost or stolen tokens to Business Online on 0860 123 007. Standard Bank will issue you with a new token after validating your request with your company's designated person. One-time passwords will be sent via SMS until you receive your new token. You will need to register your new token as soon as you receive it.
How do I deactivate my token?A request to deactivate your token needs to be placed by your designated person to Business Online on 0860 123 007.
Can I use a token after it has been deactivated?No. Once a token has been deactivated, you will need to contact Business Online on 0860 123 007 to assist in providing access to Business Online.
If my profile has been suspended, how do I reset my credentials?You will need to contact Business Online on 0860 123 007 to assist.
